Concierge Service

Long-term peace of mind for your smart home technology. Our Concierge Service ensures your premium systems perform at their best, with expert monitoring, maintenance, and support whenever you need it.

How it works

Assessment

We review your system, whether installed by us or another company, to understand your setup and what can be supported.

Remote monitoring

We monitor your systems in real time, allowing us to detect and resolve issues before they disrupt your day.

Servicing & reports

You’ll receive regular health reports and white-glove home visits to keep your systems running optimally. We offer a selection of service level packages.

Helpdesk access

Need something? Our support team is available to respond promptly and able to fix many of your queries remotely and efficiently.

Our discreet, comprehensive cover guarantees

Routine white-glove home visits to ensure optimal hardware and mechanism operations, and for minor programming updates
Seamless software updates
Internet speed and usage monitoring and options for 4G backup
Optional Cyber Security package, keeping your data and equipment safe
Regular reviews of software improvements and security updates
Systems health reports, preventative checks, cleaning and adjusting
Fixed rate servicing and tech management
Access to help desk and ticketing system
On site engineer support when needed
Round the clock remote monitoring and error detection
One to one user training
'Courtesy components' - loan of equipment during repairs

Technology that evolves with you

Technology should deliver exceptional performance throughout its lifetime. Our Concierge Service protects your investment by preventing downtime, extending hardware lifespan, and keeping your system secure and up to date,  all without disrupting your daily life.

We are delighted with the wifi and music system that LUUXX have recently installed in our home. Michael and his team were professional, friendly and very knowledgeable and provided us with an excellent service. The house dates from the 1770s, which meant that the installation presented some fairly considerable challenges – LUUXX overcame these with good grace and honoured their original quote (despite the additional time and labour involved).
N. Marshall
I commissioned LUUXX to complete a large project at my new home which involved audio visual, security, smart lighting and home automation. Having run my own electrical firm, the work LUUXX completed was close to home for me, but I was left very impressed by the level of craftsmanship and engineering to integrate so many different technologies.
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The crown jewel was the cinema room which LUUXX produced lifelike 3D images to help me envisage the design. The result was an amazing sounding and looking room that me and my family will enjoy for many years.
S. Holliday
I have been involved with Michael and his team from LUUXX Home Automation for the last two and a half years from design stage to completion of my new build house, value of build circa £1.8million. From the start everything was explained properly and professionally, visits and demonstrations of how things work were also given at previous jobs completed. The CCTV, Alarm system, TV, Music network, cinema room, lighting system and electric gates were all installed with total professionalism showing great pride in their own work.Throughout the build nothing was too much trouble even when tweaks in design were requested.

My Thanks go to Michael and his team for a great job!
A. Reay
Having instructed LUUXX before my new home even began its build, I came to rely on the excellent knowledge and guidance of Michael throughout the planning stage. I was given excellent advice and always felt that Michael put my best interests first rather than just me being a business transaction. The result was a fantastic smart home and media room that went well beyond my expectations.

I would not hesitate to recommend LUUXX.
G. Gibson

Ready to elevate your home?

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